Wednesday, 13 September 2017

Street Lighting Reporting Problems

To CBC

Dear Customer Relations Dept.

Today I was contacted by someone about a lamp-post that had keeled over in Parkside, Houghton Regis following last night's high winds.
They explained in a text they couldn't call as they were at work, and included photos.



I started to report it online:

As it was clearly an emergency I called CBC. I abandoned the 1st call due to high waiting period indicated, and called back later.

Altogether I was on for almost 15 minutes. I don't have a "call-CBC public service budget" so this in itself was annoying. 
I kept telling the chap "on the back footpath between Bromley Gardens and Chelsea Gardens lampost number 37", from the information I had. 
The CBC chap was clearly having some difficulty trying to pinpoint exactly the whereabouts. 

My Call time to report this emergency lighting fault:




I later had a look at the streetlight reporting system on the report-it website at http://www.cb-report-it.co.uk/streetlighting.aspx

Perhaps the chap at CBC was trying to pinpoint a yellow dot on the reporting system? Yellow on white is very difficult for a lot of people with poor eyesight. 
Please learn this lesson. See below. I never actually got around to finding "37" myself on this system, and have asked the person who reported it into me to have another go at reporting it.







Regards,
Alan Winter



Sunday, 3 September 2017

X-Factor 2017 Following Holly Tandy






    
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